Here you can find answers to common questions. However, if you do not find information about the question you have, please send us a message at firstname.lastname@example.org and we will respond promptly. Thank you very much.
Availability for self-guided trips depends solely on whether or not the accommodations used on the route have rooms available for those dates. If this happens, we may offer you alternative accommodations or other nearby dates when accommodation is available.
With regard to guided tours, availability depends basically on two factors: the availability of the guide for the requested dates and whether or not the minimum number of people to form a group has been reached, which is 4 clients in principle. For this reason, we recommend that, as far as possible, you indicate the widest possible window of possible dates when you complete your availability enquiry and that, although there are fewer people than those initially required to form a group, please send us your enquiry as soon as you can, because, depending on the availability of the guide, it is possible that the trip can be made for a smaller group, even for just one couple.
In the event of cancelling a trip then the person who made the reservation must notify us immediately by sending an email to email@example.com. Depending on how far in advance we receive the notice of cancellation, the following charges will be applied:
|Receipt of notice of cancellation||Cancellation charge|
|50 days or more before the start of the journey||Loss of reserve deposit|
|Between 43 and 49 days before the start of the trip||25% of the total cost of the trip|
|Between 29 and 42 days before the start of the trip||50% of the total price of the trip|
|Between 22 and 28 days before the start of the trip||75% of the total price of the trip|
|Less than 21 days before the start of the trip||100% of the total price of the trip|
As in the other countries of the European Union, the currency used is the euro.
With regard to languages, logically, Spanish is spoken in Spain and French in the south of France. But, in addition, one of the oldest and most mysterious languages in the world is spoken in the Basque Country and Navarra: Basque, which is one of the many attractions of this region. While you are here, you will often hear and see Basque and we will tell you some curious facts about this ancient language. With regard to English, northern Spain is a popular tourist area and, as such, it is quite common to be able to understand each other in this language. However, it is far less common in some rural areas. In any case, on guided tours, a bilingual guide will be with you at all times, so you won't have any problem in understanding the locals.
Yes, as long as there are two circumstances: